The Worst Home Health Care Agencies in West Springfield, Massachusetts

As the US population grows older, more of us are going to need some kind of help with our daily routines or to recover from specific afflictions. Much of that care will take place outside of a hospital or residential care setting. We believe that one of the best ways to live longer or to recover faster is through health care services that are delivered in your home.

There are many benefits to receiving health care at home. First, it is often more convenient for patients, since they don’t have to travel to a facility. Second, it can be less expensive than receiving care in a hospital or other setting. Third, patients may feel more comfortable and relaxed in their own homes. Home treatment has been shown to lead to faster recoveries and better overall outcomes than similar treatments administered in a hospital or group home setting.

Home Health Care Agencies in West Springfield, Massachusetts

There are 118 home health care companies registered with the Centers for Medicare & Medicaid that serve the Highland, Arkansas area. Because home health care agencies visit your home, you may be in an agency's service area even if they do not have an office in Highland.

The list below shows the worst home health care agencies in the market ranked by their overall 5-star quality of care rating. (Click here to see the best home health care agencies in West Springfield, Massachusetts.)

Name	5-Star Quality of Care Rating
RADIANCE HOME HEALTH CARE INC 10 CENTER STREET SUITE 302 CHICOPEE, MA 01013	1:
PATIENT CARE 1344 SILAS DEANE HIGHWAY, SUITE 513 ROCKY HILL, CT 06067	1:
BETTER HEALTHCARE SOLUTIONS LLC 120 MAPLE STREET, SUITE 401 SPRINGFIELD, MA 01103	1:
WESTERN MASS HOME HEALTH SERVICES INC 155 MAPLE STREET, SUITE 204 SPRINGFIELD, MA 01105	1:
HEALTHPOINT HOMECARE SERVICES LLC 140 HIGH STREET, SUITE 100 SPRINGFIELD, MA 01105	1.5:
A BETTER LIFE HOMECARE LLC 20 MAPLE STREET, FLOOR 2 SPRINGFIELD, MA 01103	1.5:
CENTURY HOMECARE LLC 65 WATER STREET, 2ND FLOOR WORCESTER, MA 01604	1.5:
NURSING SERVICES INC 21 HIGH ST EAST HARTFORD, CT 06118	1.5:
CENTRO ONE HEALTH INC 336 GRATTON STREET CHICOPEE, MA 01020	1.5:
EXCELSURE HOMES HEALTH CARE SOLUTIONS LLC 155 MAPLE STREET, SUITE 409 SPRINGFIELD, MA 01105	1.5:
KEEPMEHOME 1340 WORTHINGTON RIDGE BERLIN, CT 06037	1.5:
AMERICAN HOME HEALTH, INC 567 NEW PARK AVENUE WEST HARTFORD, CT 06110	1.5:
AVERY HEIGHTS HOME HEALTH AGENCY 705 NEW BRITAIN AVE HARTFORD, CT 06106	2:
ADVANCED HOME HEALTH CARE AGENCY, INC 104 PARK ROAD WEST HARTFORD, CT 06119	2:
T & N RELIABLE NURSING CARE, LLC MA 31 AUBURN STREET WORCESTER, MA 01609	2:
ENHABIT HOME HEALTH 2080 SILAS DEANE HWY, 2ND FL ROCKY HILL, CT 06067	2:
TOUCHPOINTS AT HOME 1838 SILAS DEANE HIGHWAY ROCKY HILL, CT 06067	2:
LEGACY LIFECARE VISITING NURSE AGENCY - WEST 770 CONVERSE STREET LONGMEADOW, MA 01106	2:
TRANSITIONS HOME HEALTH & PRIVATE CARE CO 379 MAIN STREET FITCHBURG, MA 01420	2:
ALLIED HEALTH SYSTEMS LLC 1145 MAIN ST. STE 221 SPRINGFIELD, MA 01103	2.5:
INTERNATIONAL HEALTH SOLUTIONS 795 WORCESTER ST SPRINGFIELD, MA 01151	2.5:
DAY KIMBALL HEALTHCARE 415 RIVERSIDE DR, STE 3 NORTH GROSVENORDALE, CT 06255	2.5:
COMFORT PLUS CAREGIVERS LLC 264 NORTH MAIN STREET, SUITE 7 EAST LONGMEADOW, MA 01028	2.5:
HEALTH ALLIANCE HOME HEALTH AND HOSPICE 60 HOSPITAL ROAD LEOMINSTER, MA 01453	2.5:
BETTER CARE HOME HEALTH INC 49 PLEASANT STREET, SUITE A LEOMINSTER, MA 01453	2.5:
LOYAL HOME CARE SERVICES 425 LAKE AVE, N, SUITE 102 WORCESTER, MA 01605	2.5:
ACE MEDICAL SERVICES, INC 40 SPRUCE STREET LEOMINSTER, MA 01453	2.5:
ENCOMPASS HEALTH HOME HEALTH 487 HOLYOKE STREET, SUITE 1 LUDLOW, MA 01056	2.5:
INTERIM HEALTHCARE OF HARTFORD 231 FARMINGTON AVE FARMINGTON, CT 06032	2.5:
VNA & HOSPICE OF COOLEY DICKINSON 30 LOCUST STREET NORTHAMPTON, MA 01060	2.5:
FRANCISCAN HOME CARE AND HOSPICE CARE 267 FINCH AVE MERIDEN, CT 06450	2.5:
HOLYOKE VISITING NURSE ASSOC 575 BEECH STREET HOLYOKE, MA 01040	3:
EXCEL HOME CARE SERVICES INC 4 STONY HILL ROAD WILBRAHAM, MA 01095	3:
MIDDLESEX HEALTH CARE AT HOME AND HOSPICE PROGRAM 117 MAIN STREET MIDDLETOWN, CT 06457	3:
VISITING NURSE & HEALTH SERVICES OF CONNECTICUT 8 KEYNOTE DRIVE VERNON, CT 06066	3:
MCLEAN HOME CARE AND HOSPICE 75 GREAT POND RD SIMSBURY, CT 06070	3:
CAPUANO HOME HEALTH CARE INC 265 BENTON DRIVE # 201 EAST LONGMEADOW, MA 01028	3:
THERE FOR YOU HOME CARE SERVICES 534 FROST ROAD WATERBURY, CT 06705	3:
ATRINITY HOME HEALTH LLC 8 RESEARCH PARKWAY, SUITE 2 WALLINGFORD, CT 06492	3:
BRISTOL HOSPITAL HOME CARE AGENCY 32 VALLEY STREET, STE D, BRISTOL, CT 06010	3:
CARE CENTRAL VNA & HOSPICE INC 34 PEARLY LANE GARDNER, MA 01440	3:
ATHENA HOME HEALTH & HOSPICE 135 SOUTH ROAD FARMINGTON, CT 06032	3:
OVERLOOK VISITING NURSE ASSOCIATION INC 88 MASONIC ROAD CHARLTON, MA 01507	3.5:
MASTERS IN HOME CARE, LLC 40 COLD SPRING ROAD ROCKY HILL, CT 06067	3.5:
INFINITY HOMECARE SERVICES, LLC 119 SANFORD ST HAMDEN, CT 06514	3.5:
BAYADA HOME HEALTH CARE, INC 300 BALLARDVALE STREET, SUITE 225 WILMINGTON, MA 01887	3.5:
BAYSTATE HOME HEALTH 30 CAPITAL DRIVE, STE A W SPRINGFIELD, MA 01089	3.5:
OHIO VALLEY MANOR HOME HEALTH 5280 STATE ROUTES 62 & 68 RIPLEY, OH 45167	3.5:
ORIOL HOME HEALTH, INC 52 BOYDEN ROAD, SUITE 209 HOLDEN, MA 01520	3.5:
VNA CARE NETWORK 67 MILLBROOK STREET, 500 NORTH WORCESTER, MA 01606	3.5:

How are Home Health Care Agencies Rated?

The Centers for Medicare & Medicaid ("CMS") generates two types of 5-star rating, the Quality of Patient Care Star Ratings and Patient Survey Star Ratings.

Quality of Patient Care Ratings are based on data compiled by CMS based on the percentage of patients whose conditions improve as a result of care provided by the agency. The general guidelines are that these measures should :

• Apply to a substantial proportion of home health patients and have sufficient data to report for a majority of home health agencies.
• Show a reasonable amount of variation among home health agencies and it should be possible for a home health agency to show improvement in performance.
• Have high face validity and clinical relevance.
• Be stable and not show substantial random variation over time.
• Have changed over time based on the results of ongoing monitoring analyses, technical expert panel input, and stakeholder feedback.

Patient improvement is measured in the following ways:

• Timely Initiation of Care
• Improvement in Ambulation
• Improvement in Bed Transferring
• Improvement in Bathing
• Improvement in Shortness of Breath
• Improvement in Management of Oral Medications
• Acute Care Hospitalization

CMS also regularly surveys home health care patients using The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey ("HHCAHPS”). Patients are asked to rate the home health care agency according the following:

• Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way
• Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them
• Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them
• Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest)
• Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family

Because CMS loves to generate 5-star ratings, there are also 5-star ratings related to each of these questions.

Other Lists of the Worst Home Health Care Agencies

The worst home health care agencies in Massachusetts

Major Cities in Massachusetts

Boston, MA (best, worst)	Springfield, MA (best, worst)
Worcester, MA (best, worst)	Barnstable, MA (best, worst)
New Bedford, MA (best, worst)	Leominster, MA (best, worst)
Cambridge, MA (best, worst)	Lowell, MA (best, worst)
Brockton, MA (best, worst)	Quincy, MA (best, worst)
Lynn, MA (best, worst)	Fall River, MA (best, worst)
Newton, MA (best, worst)	Somerville, MA (best, worst)
Lawrence, MA (best, worst)	Framingham, MA (best, worst)
Haverhill, MA (best, worst)	Waltham, MA (best, worst)
Malden, MA (best, worst)	Weymouth, MA (best, worst)